General Provisions
1.1. This complaints procedure has been prepared in accordance with the provisions of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code") and applies to goods (hereinafter referred to as "goods") for which the buyer's rights from defective performance (hereinafter referred to as "complaint") are asserted within the period for asserting rights from defective performance (hereinafter referred to as "assertion period").
1.2. The "Seller" is understood to be the business entity:
STRIKER AFFAIRS, s.r.o. Široké schody 110 537 01 Chrudim CZECH REPUBLIC https://www.potisk-tricek-chrudim.cz/
Company ID: 03975878, VAT ID: CZ03975878 Company registered in the Commercial Register C 35031 kept at the Regional Court in Hradec Králové
1.3. The "Buyer" is the entity that has concluded a purchase agreement with the seller.
1.4. If requested by the buyer, the seller shall confirm in writing (hereinafter referred to as "confirmation") the extent and duration of the seller's obligations in the event of defective performance. The seller shall also include the company, registered office, and identification data in the confirmation. Unless the nature of the matter prevents it, the confirmation may be replaced by a proof of purchase containing the company, registered office, and identification data (hereinafter referred to as "document").
1.5. "Complaint" means the notification of a discovered defect, which the buyer discovers and without undue delay notifies the seller in writing to the address of the complaints department:
STRIKER AFFAIRS, s.r.o. Široké schody 110 537 01 Chrudim Czech Republic
Email: vaclav@stryka.cz Phone: +420 733 344 488
Scope of Liability for Defects
2.1. Liability for defects applies to defects in goods that occur within the assertion period.
2.2. The buyer is not entitled to rights from defective performance if:
a) the buyer knew about the defect before taking possession of the item b) the buyer caused the defect themselves c) the right from the defect was not asserted within the assertion period d) there was improper handling, repairs, modifications, or other unauthorized interventions e) there were any changes to the original data in the confirmation made by the buyer f) the goods were operated, used, or handled contrary to the manufacturer's instructions
Assertion Period for Rights from Defective Performance
3.1. The buyer is entitled to assert rights from a defect that occurs in the goods within twenty-four months.
3.2. The assertion period begins on the day the buyer takes possession of the goods.
3.3. The duration of the assertion period does not include the time from the acceptance of a justified complaint until the buyer is obliged to take over the goods after the complaint is resolved.
Claims from Liability for Defects
4.1. In the case of a justified assertion of rights from defective performance, the buyer is entitled to claims arising from the Civil Code, or other legal regulations.
4.2. The buyer is particularly entitled to:
a) delivery of a new item without defects, if the item does not have the properties specified in § 2161 of the Civil Code, unless it is disproportionate to the nature of the defect b) replacement of a part, if the defect concerns only a part of the item c) delivery of a new item, or replacement of a part even in the case of a removable defect, if the buyer cannot properly use the item due to repeated occurrence of the defect after repair or due to a larger number of defects d) a reasonable discount if the buyer does not withdraw from the contract or does not assert the right to delivery of a new item without defects, replacement of its part, or repair of the item e) a reasonable discount even if the seller cannot deliver a new item without defects, replace its part, or repair the item, as well as if the seller does not remedy the situation within a reasonable time or if remedying the situation would cause significant inconvenience to the consumer
4.3. If the item has a defect for which the seller is liable, and it is an item sold at a lower price or a used item, the buyer has the right to a reasonable discount instead of the right to exchange the item.
Acceptance of Goods
5.1. The buyer accepts only packages from the delivery service that are without visible damage. In the case of visible damage to the package or if any discrepancy with the delivery note is discovered, the buyer will write a complaint protocol with the delivery service or refuse to accept the goods.
5.2. If, after unpacking the package, the buyer finds that the contents were damaged during transport, they must inform the seller without undue delay, but no later than within one working day, by phone at +420 608977265, by email, or in writing to the address of the complaints department: STRIKER AFFAIRS, Široké schody 110; 537 01 Chrudim
Issuance of Written Confirmation
6.1. If not already done by the seller, a confirmation will be issued to the buyer according to Article 1.4.
6.2. The buyer requests the issuance of the confirmation only after verifying the functionality of the product.
Method of Complaint and Its Resolution
7.1. Complaints are handled by the complaints department STRIKER AFFAIRS, s.r.o. Široké schody 110; 537 01 Chrudim, by email vaclav@stryka.cz
7.2. The buyer is obliged to prove the purchase of goods from the seller, primarily with a document, and if necessary by the nature of the matter, also with a confirmation.
7.3. If necessary by the nature of the matter, the buyer sends the goods in complete condition, including packaging if possible.
7.4. The buyer is obliged to ensure sufficiently secure packaging of the goods that meets the requirements of transport. If the goods are insufficiently protected, the complaint may not be recognized as justified.
7.5. Upon receipt of the goods for complaint, the buyer will be informed about the most suitable form and details of the complaint procedure.
7.6. The buyer will be informed via email, which serves as confirmation of the receipt of goods for complaint. The email will include a description of the defect, the expected outcome of the complaint, and an approximate date of complaint resolution.
7.7. The seller will contact the buyer by email after the complaint is resolved. The buyer is entitled to inquire about the progress of the complaint, either by phone or email.
7.8. A protocol will be issued on the resolution of the complaint, which will be attached to the goods.
Final Provision
This complaints procedure takes effect on January 1, 2020.